Who Operates This Site
This Privacy Policy applies to wg44 and all services accessible at wg44.cam. When you create an account, make a deposit or contact support, you are dealing directly with wg44. Any reference to "we", "us" or "our" in this document means wg44.
This policy explains what personal information we collect from Malaysian players, why we collect it, and the choices available to you. It applies alongside our Terms & Conditions.
Information We Collect
We collect information in three ways: directly from you when you fill in a form, automatically when you use the site, and from payment processors when you make a transaction.
Account Registration
- Full name – used to verify your identity before your first withdrawal.
- Date of birth – to confirm you are 18 or older.
- Mobile number – for two-factor authentication and account alerts.
- Preferred username and password – stored as a hashed value, never in plain text.
Identity Verification (KYC)
Before processing your first withdrawal, wg44 requires one of the following documents: National ID Card (NID), Passport, or Driving Licence. Uploaded images are reviewed within 12 hours and stored securely for the minimum period required by our compliance obligations.
Payment Information
When you deposit via Touch 'n Go eWallet, DuitNow, FPX Online Banking or Bank Transfer, we receive a transaction reference and masked account details from the payment processor. We do not store your full bank account number or eWallet PIN on our servers.
Technical and Usage Data
| Data Type | Example | Purpose |
|---|---|---|
| IP address | Approximate city-level location | Fraud detection, region check |
| Device & browser | Android 10+, Chrome 125 | App compatibility, support |
| Session duration | Time spent per game session | Responsible gaming monitoring |
| Betting history | Game name, stake in RM, result | Account statement, bonus tracking |
| Chat transcripts | 24/7 live chat conversations | Quality assurance, dispute records |
How Your Information Is Used
wg44 uses your personal data only for specific, legitimate purposes. We do not use it for unrelated marketing without your consent.
- Running your account: processing deposits (minimum RM40) and withdrawals (minimum RM20), crediting bonuses such as the 175% first-deposit welcome bonus, and maintaining your transaction history.
- Identity checks: confirming your age and identity in line with our KYC policy before your first withdrawal is approved.
- Security and fraud prevention: detecting unusual login activity, flagging suspicious transactions and enforcing account limits.
- Customer support: using your account history so our 24/7 live chat team can resolve issues quickly without asking you to repeat information.
- Responsible gaming: monitoring betting patterns to identify signs of problem gambling and, where needed, applying account cooling-off or self-exclusion measures.
- Platform improvements: aggregated, anonymised analytics to understand which games and features Malaysian players use most.
Cookies and Tracking Technologies
wg44 uses cookies and similar technologies to keep you logged in, remember your preferences and measure how the site performs. The table below lists the main categories.
| Category | What It Does | Can You Opt Out? |
|---|---|---|
| Strictly necessary | Keeps your session active after wg44 login | No – site cannot function without these |
| Functional | Remembers your language and display settings | Yes, via browser settings |
| Analytics | Counts page visits and identifies slow-loading pages | Yes, via browser settings |
| Security | Flags repeated failed login attempts | No – required for account protection |
You can control non-essential cookies through your browser's privacy settings. Disabling all cookies may prevent some wg44 features from working correctly.
When We Share Your Data
wg44 does not sell, rent or trade your personal information. We share data with third parties only in the following situations:
- Payment processors: Touch 'n Go eWallet, DuitNow, FPX and bank partners receive the minimum information needed to process your transaction.
- Game providers: Red Tiger, Sexy Gaming, FA Chai, Evolution, Ezugi, Spribe and JDB receive a session token and your stake currency (RM) so their games can run correctly. They do not receive your name or contact details.
- Legal and compliance: if required by a court order or applicable Malaysian law, we may disclose account information to relevant authorities. We will notify you where legally permitted to do so.
- Business operations: cloud hosting and customer-support software providers who act under strict data-processing agreements and may not use your data for their own purposes.
How Long We Keep It
We keep your personal data for as long as your wg44 account is active, plus a reasonable period afterwards in case of disputes or legal obligations. The table below gives specific timeframes.
| Data Category | Retention Period |
|---|---|
| Account registration details | Duration of account + 5 years after closure |
| KYC documents | 5 years from date of verification |
| Transaction records | 7 years (financial record-keeping standard) |
| Live chat transcripts | 2 years |
| Technical logs (IP, device) | 90 days rolling |
When the retention period ends, data is securely deleted or anonymised so it can no longer be linked back to you.
Security Arrangements
wg44 applies a layered approach to protecting your data:
- All data in transit is encrypted with TLS 1.2 or higher.
- Passwords are hashed using a modern one-way algorithm — your plain-text password is never stored.
- Access to production databases is limited to a small number of authorised staff and requires multi-factor authentication.
- Deposits and withdrawals go through regulated payment gateways; card or eWallet credentials are never stored on wg44 servers.
- Security reviews are conducted on a scheduled basis. Any identified vulnerabilities are patched promptly.
No online system is completely immune to risk. If you suspect unauthorised access to your account, contact our 24/7 live chat immediately and change your password.
Your Rights as a Player
As a wg44 account holder, you have the following rights over your personal data:
- Access: request a copy of the personal data we hold on you.
- Correction: ask us to fix inaccurate or incomplete information — for example, a misspelled name on your account.
- Deletion: request that we delete your data once your account is closed, subject to legal retention requirements.
- Restriction: ask us to limit how we use your data while a complaint or dispute is being resolved.
- Portability: receive your basic account data in a machine-readable format (CSV or JSON) on request.
- Objection to marketing: opt out of any promotional communications at any time.
To exercise any of these rights, reach our support team via 24/7 live chat. We will respond within 30 days. Identity verification may be required before we action a request.
Age Restriction and Minors
wg44 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age is confirmed at registration and again during the KYC process before any withdrawal is approved.
If you believe a minor has opened an account, contact us via live chat immediately. We will suspend the account, investigate and delete any associated data as soon as the matter is confirmed.
Updates to This Policy
wg44 may update this Privacy Policy from time to time — for example, to reflect new payment methods, changes to game providers or updated compliance requirements. The "Last updated" date at the top of this page always shows when the most recent revision was made.
If a change materially affects how we handle your data, we will post a notice on the site and, where possible, send you a notification via your registered mobile number. Continuing to use wg44 after the effective date of an update means you accept the revised policy.
Get in Touch
For any questions about this Privacy Policy, to exercise your data rights, or to report a suspected breach, please contact the wg44 support team through our 24/7 live chat, available from any page on wg44.cam. Live chat is the fastest way to reach us — responses are typically under five minutes during peak hours.
For formal written enquiries — such as a subject access request or a complaint — you may also submit your request through the live chat and ask for it to be escalated to the Data team. We will acknowledge formal requests within 5 business days and respond in full within 30 days.